Frequently Asked Questions

From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Orlando

Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

The location Immersive Van Gogh Exhibit is taking over a historic Venue in the heart of Orlando. Immersive Van Gogh will be taking place in Orange County Convention Center’s West Concourse at 9800 International Drive, Orlando, FL 32819  – an extraordinary space in Orlando.

Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

For parking info check out the parking map available at www.OrlandoVanGogh.com/parking-map

Parking for Immersive Van Gogh Orlando is located at the West Concourse Parking lot. Parking is $10 per vehicle.

The parking lot is about a 10-minute walk from the exhibit space. However, there is also a shuttle service to and from the exhibit, free of charge. 

The OCCC Transportation Van seats 6 to 8 people. It is not wheelchair accessible. Currently, trips start 30 minutes before the exhibit opens, until 30 minutes after the event ends.

You can view a map of the parking area and its relation to the exhibit area here: https://www.orlandovangogh.com/parking-map

The venue for Immersive Van Gogh Orlando is 100% ADA compliant. We have wheelchairs available for the use of patrons on a first-come-first-serve basis, free of charge.

West Concourse Parking lot is a 10-minute walk from our exhibit space. There is a drop-off zone at the E/F Hall Entrance.

We have negotiated discounted rates for patrons who want to rent electric scooters while at Immersive Van Gogh. Reservations can be made at https://www.occc.net/Planner-Service-Partners-Wheelchairs-Scooters-Scootaround

November 29th - December 19th
Monday | 10 AM - 10 PM
Tuesday | 10 AM - 10 PM
Wednesday | 10 AM - 10 PM
Thursday | 10 AM - 10 PM
Friday | 10 AM - 10 PM
Saturday | 10 AM - 10 PM
Sunday | 10 AM - 10 PM

December 20th - January 2nd
Monday | 10 AM - 10 PM
Tuesday | 10 AM - 10 PM
Wednesday | 10 AM - 10 PM
Thursday | 10 AM - 10 PM
Friday | 10 AM - 5 PM
Saturday | 1 PM to 6 PM
Sunday | 10 AM - 10 PM

January 3rd - January 9th
Monday | 10 AM - 10 PM
Tuesday | 10 AM - 10 PM
Wednesday | 10 AM - 10 PM
Thursday | 10 AM - 10 PM
Friday | 10 AM - 10 PM
Saturday | 10 AM - 10 PM
Sunday | 10 AM - 10 PM

The last entry is 40 mins prior to the close time stated above. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee. Prohibited:

• Backpacks and duffle bags
• Paints and aerosols
• Indelible markers
• Weapons of any type
• Outside food and beverages (including alcohol)
• Food of any type is not permitted in the gallery
• Any item deemed by exhibit security or venue management to be inappropriate
• Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
• Camping chairs
• Tripods

Bag check is available at the venue, at $1 per item. Please note that large bags/luggage are not permitted inside the gallery, as per our terms and conditions. These items will need to be checked.

Permissible:

• Walkers, mobility scooters, and other mobility aids
• Service animals - Guests with non-traditional service animals, please contact the exhibition before your visit.
• Strollers

Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at ticketing@orlandovangogh.com for more information.

The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the "Ticket Resend" tool found HERE!

If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

TAKE NOTE: Please check your spam/junk folder before contacting the box office.

Please contact us at ticketing@orlandovangogh.com to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

CHANGE OF DATE REQUESTS:

To change your ticket dates, please visit https://myorder.immersivevangogh.com/change_date. Subject to availability. Requests must be made at least 24 hours prior to your scheduled attendance time.

Please note a $9.99 per ticket fee will apply for a change of date request for TIMED TICKETS and for FLEX and VIP tickets with a scheduled arrival time of fewer than 24 hours. Last-minute Change of Date requests will not be honored except in exceptional circumstances.

Peak

VIP - $99.99
Premium-FLEX - $64.99
Basic-Timed - $54.99
Child - $34.99

Off-Peak

VIP - $79.99
Premium-FLEX - $49.99
Basic-Timed - $39.99
Child - $29.99

Prime

VIP - $109.99
Premium-FLEX - $79.99
Basic-Timed - $69.99
Child - $39.99

All tickets are subject to a service fee on top of the above prices as per our terms and conditions.

Ticket prices are subject to change.

There are no refunds of tickets for the exhibit.

Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

VIP Tickets Include

• Priority access and admission
• Van Gogh cushion to keep†
• Limited edition poster
• VIP souvenir laminate
• All FLEX entry benefits††

Premium-FLEX Tickets Include

• Van Gogh cushion rental
• Limited edition poster
• All FLEX entry benefits††

Basic-Timed Tickets Include

• Standard admission††

Child Tickets Include

• Admission ages 6 - 16
• No change of date fees
• Must be accompanied by an adult ticket
• Children age 5 and under do not require a ticket

The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

For further clarification, please read our terms and conditions.

†Should cushion not be available, a gift voucher to the gift store will be offered as an alternative.

††Please see the section FLEX vs. Timed below for further details.

FLEX tickets allow a greater arrival window of two hours before up to two hours after your start time, subject to hours of operation

Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot.

Change Of Date Requests For FLEX Tickets

All change of dates must be made 24 hours prior to scheduled attendance and are subject to availability. We reserve the right not to process any late change of date requests, as well as charge for late requests with a fee up to $9.99 per ticket.

Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.

Change Of Date Requests For Timed Tickets

Timed tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $9.99 per ticket. We reserve the right not to process any late change of date requests.

To request a change of date please fill out our Change Of Date Request Form.

Hours of operations are subject to change with no notice.

This relates to pricing differences depending on date and time selected.

Peak times are generally Thursday and Friday after 5 PM, all day Saturday, and Sunday until 7 PM with the exception of Prime times.

Off-Peak times are generally all day Tuesday and Wednesday, Thursday and Friday before 5 PM, and Sunday after 6 PM.

Prime times are generally Friday at 7 PM, Saturday at 1 PM and 2 PM, and Sunday at 1 PM.

A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

For groups larger than 50 people please email us at groups@orlandovangogh.com.

Discount amount will be applied at checkout.

Safety is our number one priority for all guests attending Immersive Van Gogh Orlando. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

• Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 

• Touchless hand sanitization stations placed throughout the venue 

• Contactless payment encouraged throughout the venue

• Face coverings required for all staff and guests

• Floor markings throughout the venue to assist in six-foot social distancing limit

• Social distancing circles projected throughout the entire exhibition gallery space

• Enhanced, regular cleaning throughout the day on each floor

• Contact tracing for all staff and guests

We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

Thanks for your patience and understanding during these challenging times.